Support
Contact Us
LOCATION..
Visit Us At
- Unit 6867, Floor 3A, Building 4, No. 50 Juyuan Street, Shijing Street, Baiyun District,Guangzhou City,Guangdong Province,China
24*7 SERVICE..
Call Us On
- Mob: +86-19016479701
- Whatsapp:+86-19016479701
DROP A LINE..
Mail Address
OFFICE HOURS..
Opening Time
- 24 hours
FAQ
Company
How many production lines in your factory?
5 balloon production lines.
While providing high-quality products, we also have high-quality services.
A: Our top-tier design team specializes in creating exclusive custom packaging and personalized balloon designs tailored to your needs.
B: Our professional sales team ensures seamless support throughout your purchase journey, providing timely and efficient responses.
C: With over a decade of collaboration with freight and logistics partners, we offer reliable and professional transportation services for your peace of mind.
What product quality certificates does your company have?
Our products are certified by ASTM, CE, EN71, and Intertek. They have undergone strict safety testing and meet international standards to ensure safe use.
What products does your factory mainly produce?
We manufacture a wide range of balloons including latex balloons, foil balloons, and custom balloons with personalized designs.
Proudct
How can we process the order?
Firstly, catalog can be sent for your reference. Secondly, choose models you like and quantity you need. Thirdly, price list and PI will send to you. Lastly, after you confirm the order, goods will be prepared for you after we receive your payment. According to the quantity, goods arranging time is about 3-5 days.
How can I get a sample?
We offer free samples—simply cover the shipping cost. Contact us today to request yours!
Does your products can be customized?What is the minimum order quantity for customized product?
How can I place a bulk order?
For bulk orders, reach out to our sales team directly. We provide competitive pricing and tailored solutions.
Can I easily reorder printing balloons?
Each style or diferent high quality ballons have their unique production cycle. For some sales, we maybe able to expedite them based on our curent schedules.For more detailed infomation regarding production timelines, we recommend reaching out to our customer service team.
Delivery & Payment
Delivery & Payment
Does your factory have a freight forwarder? Or do we need to find our own forwarder?
We have a own freight forwarder, we can do the shipping for you.
What kind of payment you accept?
Trade assurance, Western Union,Paypal, T/T are available for us.
How about delivery?
For stock items, preparing time is 2-5 days. For customized balloon, it based on your quantity, design and color
After-sales service
What should I do if my order arrives damaged?
We sincerely apologize for any inconvenience caused. If your order arrives damaged, please take detailed photos of the affected items and their packaging. Contact our customer support team in time.
How do you handle delayed or lost shipments?
We understand the frustration caused by delayed or lost shipments. If your order does not arrive within the expected timeframe, please contact us with your tracking information. We will coordinate with the shipping provider to locate your package and provide an update. If the shipment is lost, we will send a replacement order immediately or offer a refund.
Is there a warranty on your products?
Yes, all our products come with a warranty for manufacturing defects. If you encounter issues such as poor printing quality, leakage, or material defects, please contact us within 30 days of receipt. Our team will investigate the issue and arrange for replacements or compensation as needed.
What if I’m not satisfied with the overall purchase experience?
Your satisfaction is our priority. If you’re unhappy with any aspect of your purchase experience, please contact us directly. We value your feedback and will do our best to address your concerns, whether it’s improving our processes or offering a resolution tailored to your situation.
Can you provide after-sales support for large or corporate orders?
Certainly! For bulk or corporate clients, we offer dedicated after-sales support to address any issues swiftly and ensure a smooth resolution. Please contact your assigned sales representative or our general support team for assistance.
Balloon Project We Completed
Whether it’s a birthday, wedding, anniversary, or holiday celebration, every memorable moment deserves a unique touch. We specialize in high-quality foil balloons, latex balloons, and personalized customization, bringing creativity and craftsmanship to your events.
